Teams

Enterprise Architecture

• Enables effective collaboration and solution alignment across the institution
• Interns research, recommend, and evaluate a wide variety of solutions for the University
• Tools Used: Lucidchart, Microsoft Office Suite

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Unified Communications

• Oversees all phone and voicemail communication channels for the university and hospital
• Interns perform maintenance, programming and troubleshooting and assist with billing
• Tools Used: CDC, Microsoft Office Suite

University Television (UTV)

• Installs and maintains television equipment and devices around campus
• Troubleshoots and addresses issues with customers on UIT services (e.g. Box, UTV, phones, and conference room systems)
• Tools Used: CDC, Microsoft Office Suite

Campus Help Desk

• Fields incoming phone calls and emails by resolving technical issues or creating tickets
• Administers CIS users, profiles, and passwords
• Tools Used: Avaya, ServiceNOW, CIS

Campus Computer Support

• Installs, supports, and maintains hardware and software across campus
• Educates users and acts as a liaison for campus IT support
• Tools Used: Windows, other tools as needed

Identity and Access Management (IAM)

• Ensures appropriate access to University resources
• Automates processes that enable positive identification and authorization for all business data
• Tools Used: CSS, HTML, JavaScript, SQL

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Center for High-Performance Computing (CHPC)

• Focuses on the deployment and operation of computational resources
• Supports diverse research computing needs and develops training and support mechanisms
• Tools Used: Linux, Python, Virtual Machines
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Software Platform Services (SPS)

• Collects, analyzes, and presents data about team performance to aid stakeholders in decision making
• Collects and stores ticket completion information using ServiceNOW Performance Analytics
• Tools Used: ServiceNOW, Microsoft Excel, Python

Service Monitoring

• Tracks the performance of approximately 20,000 devices, 123,000 unique ports, and hundreds of individual applications
• Respond to trouble tickets in ServiceNOW
• Tools Used: ServiceNOW, Orion, Nagios

Web Applications (CWS)

• Oversees the infrastructure of the institution's web sites
• Responsible for everything from writing code to overseeing the health of the sites' virtual machines to pushing updates and patches for sites
• Tools Used: Bitbucket, Docker, Jenkins, Puppet, Terminal

ServiceNOW

• Oversees the University's service management software, in a system administrator role
• Creates scripts to automate processes and improve efficiency
• Tools Used: JavaScript, AJAX, SQL, ServiceNOW

Hardware Platform Services

• Responsible for maintaining the campus and hospital virtualization (VMware) environments
• Assists project teams with technical issues in the initiation and planning phases of projects
• Tools Used: VMware, Red Hat, Powershell

Product Management

• Oversees the lifecycle of a product through all stages and assess the needs of the University
• Interns create documentation, how-to guides, manuals, project plans, and cheat sheets
• Tools Used: Lucidchart, Microsoft Office Suite

Innovation

• Builds/maintains Android applications and creates machine learning models
• Interns are creating an app with a voice interface and interaction model
• Tools/Skills Used: Android, iOS, Microsoft Excel

UMail

• Maintains UMail system operations
• Interns create and assist PowerShell scripts to retrieve and update information
• Tools Used: Box, C#, JavaScript, Microsoft Office Suite, PowerShell, Skype for Business

Network Operations Center (NOC)

• Supports, monitors, and optimizes network performance
• Services provided range from firewalls to load balancing and web content filtering
• Tools Used: Infoblox, SolarWinds Orion, Terminal

Information Security Office (ISO)

• Works with campus and hospital IT professionals to ensure that the University is exposed only to acceptable risks
• Protects critical infrastructure from outside threats
• Tools Used: IBM QRadar, QualysGuard, Symantec DLP

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Pathway Engineering

• Assists with copper and fiber cable maintenance, testing, and installation
• Maintains network diagrams, troubleshoots user problems, and keeps infrastructure organized
• Tools Used: Microsoft Office Suite, ServiceNow